The southeastern US can be affected by freezing cold winters and burning hot summers – not to mention stormy periods in the changing temperatures of Fall and Spring. If you have air conditioning and heating, you expect to be comfortable all year. When a system fails, it can be a challenge not only to stay comfortable, but also to protect your home from freezing water lines or excessive humidity. Dollar Heating and Air is there for you!
If you have a system malfunction, contact our team to schedule your appointment. Normally we can schedule appointments within 24-business hours of your request*.
Before you schedule a diagnostic appointment, it may save you time and money to check these elements first:
- Often a power surge or outage will cause a glitch that requires you reset your system. Simply cut off your Heat and Air system from your electrical breaker box for five minutes, then turn it on and wait about an hour to see if your system recalibrates.
- Some thermostats are hard-wired, and some are battery operated. If your thermostat shows a “BATT” code on the screen, it means the battery is low. If the screen is blank, you may need new batteries. To change a battery, carefully pry the face off the thermostat, replace the batteries, and replace the face – then wait about an hour to see if it recalibrates or if you need to reset anything on your thermostat.
- Is there ice on your system (normally found on the outdoor unit, coils, or on a condensation line)? If so, turn your unit off and let it thaw out. It normally starts working again when it thaws out, but you may be wise to schedule a diagnostic call with a technician to find out why this happened. Please note that a system must be thawed to complete a diagnostic call.
- Is there water in your drain pan? A small amount of water is not unusual, especially when the weather is hot or humid. If you see a lot of water, it may cause your system to shut down as most systems have a safety feature that will force a unit to turn off if it risks water damage from excessive condensation. You can use a wet-vac to remove the water and get the system working, again – but you will want to have a technician check your system to make sure there is not a drain blockage or an issue with the system causing excessive water.
- If your gas heat is not working, make sure your gas is available to your home. This can be done by checking other elements in the home that use gas for heat, or by checking your gas meter.
Cost: $79
*Appointment availability can vary, and wait times may be longer in extreme weather conditions or after storms/natural disasters.